Returns & Exchanges
At UNDRESS, we want your dress's story to be perfect, which is why we offer a seamless 30-day return policy for all unworn items in their original condition. If your piece doesn't feel like the right fit for your narrative, we are here to help with an easy exchange or full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack with Care
Place the dress in its original packaging, ensuring all designer tags and heritage labels remain attached and intact.
Ship the Story
Affix the prepaid shipping label provided in your portal and drop the package off at any authorized courier location.
Quality Review & Refund
Once our studio receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing